- Know yourself. You are different from the situation. Situation is not you.
- Watch your ego. You might have a feeling that your ego is at stake. What is ego? Is it worth worrying about? You might have a feeling that your self-image is at stake but remember its not about real you.
- Stay centered. You become unshakable.
- Be open. Ask questions. People respond better to questions.
- Be assertive. Stand up for your rights and respect other's rights.
- Explore options.
- Let the other person express.
- Think and respond.
